Dan Heath is the New York Times bestselling coauthor/author of six books, including Made to Stick, Switch, and The Power of Moments. His most recent book is Reset: How to Change What’s Not Working. He also hosts the award-winning podcast What It’s Like to Be…, which explores what it’s like to walk in the shoes of people from different professions (a mystery novelist, a cattle rancher, a forensic accountant, and more).
Landing the Perseverance rover on Mars, working in clean rooms to minimize the microbial bug count, and slogging through hundreds of engineering trade-offs with Swati Mohan, an aerospace engineer at NASA’s Jet Propulsion Laboratory.
Defusing a crisis after an ambassador hinted at a preemptive strike on Russia, delivering demarches in multiple languages, and surviving the frantic evacuation of the Kabul embassy with John Johnson, a retired diplomat who spent more than twenty years in the US Foreign Service.
Wiring a neighborhood back to life after a tornado, coveting the work of helicopter linemen in Faraday suits, and surviving the collapse of a rotten utility pole with Elden Rivas, a journeyman lineman in Houston, Texas.
Suspending the licenses of unsafe restaurant operators, hunting down the origins of foodborne illness outbreaks, and eliciting truthful answers from anxious managers with Justin Dwyer, a health inspector in Peoria, Illinois.
Negotiating cases in which neither spouse wants custody of the cat, setting clients’ expectations about what’s legally possible (versus what feels “right”), and finding hope in people’s ability to bounce back from dark times with Lucy Stewart-Gould, a divorce lawyer in London.
Tinkering with the recipe for gingerbread cake until it’s right, adjusting to the variability of local grains, and cherishing the quiet mornings when the sun fills the bakery windows with Sophie Williams, a baker in Bellingham, Washington.
Judging the permissibility of real-time battle decisions, advising commanders how to handle soldier misconduct, and assessing “hostile acts” and “hostile intent” with Lieutenant Colonel Susan Upward, a Marine Corps JAG.
Sculpting mullets on Havanese, enduring countless bites, and surviving level-five furnadoes with Aaron Williams, a dog groomer in Alabama. Why is the grooming table his most powerful psychological tool? And which part of the grooming process is most dreaded by dogs?
Weaving songs and dances into classroom lessons, having difficult conversations with parents, and navigating the second-day meltdowns of kindergarten students with Yaronda Kilgo, an elementary school teacher.
Managing Ebola treatment centers in Sierra Leone, coordinating with government officials and local leaders, and advocating for the radical simplicity of cash aid with Grace Jackson, a humanitarian worker.