Jean M. Twenge is a professor of psychology at San Diego State University where she researches how culture affects individuals—particularly how the young generation is different and why. Her books include The Narcissism Epidemic: Living in the Age of Entitlement (with W. Keith Campbell) and Generation Me: Why Today's Young Americans Are More Confident, Assertive, Entitled—and More Miserable Than Ever Before.
The collision between the Millennial generation’s expectations and reality was in full display recently, as 25-year-old Yelp employee Talia Jane wrote an open letter to the company’s CEO complaining about her job and was promptly fired.