How Delta Masters the Game of Overbooking Flights
When Delta overbooks a flight, they let their passengers decide how much getting bumped is worth. I discovered this last week when I checked in online for my flight from Minneapolis to Philadelphia.
Max Nesterak is an editor at the Behavioral Scientist and a producer at Minnesota Public Radio News. Previously, he worked at National Public Radio on their social science podcast Hidden Brain and before that was psychologist Angela Duckworth's editorial assistant for her bestselling book, Grit: The Power of Passion and Perseverance. He was also a Fulbright scholar in Berlin and helped found the psychology news site The Psych Report. He graduated from Swarthmore College, where he studied English and German.
When Delta overbooks a flight, they let their passengers decide how much getting bumped is worth. I discovered this last week when I checked in online for my flight from Minneapolis to Philadelphia.
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