Racism in Customer Service
To date, researchers have primarily focused on discrimination as a binary outcome: It happened or it did not. But customer service is complex and nuanced.
Commentary
How to Identify Talent: Five Lessons from the NFL Draft
If there is one consistent yet underappreciated principle for making good hires, it’s that process beats technology.
What’s True, and Fake, About the Facebook Effect
Is Facebook responsible for what people think and feel about politics?
No One’s Perfect: How to Advocate for Climate Conservation Anyway
The advice to “conserve energy” can backfire. What’s a better way to communicate about climate change?
The Road to Cybersecurity Is Paved With “Extraordinarily Basic Things”
Cyberattacks stem overwhelmingly from basic human error, not coding bugs or chip flaws. Yet user-centered approaches to cybersecurity are routinely treated as an afterthought.
War for Peace Among Wild Chimpanzees
Chimpanzees who injure or kill one another are not immoral. Their violence is simply a means to reach an end.