How to Rescue an Overloaded Organization
Many leaders mistakenly believe that their organizations thrive under constant pressure. But overloaded systems are broken systems—to fix them, we must learn our way to the right amount of work.
Donald C. Kieffer
Donald C. Kieffer is a senior lecturer in Operations Management at MIT Sloan and coauthor of the book There’s Got to Be a Better Way (with Nelson P. Repenning).