Cracking automotive mysteries one diagnostic code at a time, mastering the art of quoting complicated repairs, and playing the “what kind of noise is it?” guessing game with Justin Snodgrass, a car mechanic who owns his own shop.
Counting out pills in fives, working with million-dollar drugs, and ensuring the right medication in the right dose gets delivered at the right moment with Rose Davin, a pharmacy technician.
Forecasting what a business will earn and spend, allocating resources among teams clamoring for more, and practicing professional skepticism without killing the vibe with Steve Love, a chief financial officer.
Boiling briskets for five hours, escorting obnoxious customers to the door, and preserving the ritual of saying “hello” with Steven Peljovich, who runs Michael’s Deli in Boston.
Choreographing massages to Mozart, enforcing cancellation policies with beloved clients, and shutting down callers seeking “undraped sessions” with Allissa Haines, a massage therapist.
Scaling three-story rope ladders up the sides of ships, memorizing every rock and current in a harbor, and narrowly avoiding catastrophic collisions with Captain Grant Livingstone, a retired harbor pilot.