Sequencing departures like a moving puzzle, scrambling when a jet takes off without clearance, and catching what radar misses with a glance out the window with Michael Rejent, an air traffic controller.
Hugging a mother through an anxiety attack, bidding for the best routes, and absorbing strangers’ confessions at 35,000 feet with Linda Beall, a flight attendant.
Shooting cat-three landings in the fog, using the “voice of God” on unruly passengers, and declaring Mayday after an engine fire with Paul Drusch, a commercial airline pilot.
