How Performance Evaluations Hurt Gender Equality
Performance evaluations are designed to be meritocratic. Unfortunately, they can exacerbate the very gender inequities they are striving to reduce.
Business
From Pink Milk to Smart Questions, How to Be a Rebel Leader
Why, really, shouldn’t milk be pink? Curiosity and insistence on questioning the status quo are among the qualities that separate the people who can’t wait to get to work from the ones who count the minutes until they can leave.
“Bursty” Communication Can Help Remote Teams Thrive
Can remote teams achieve the productivity of the office and still allow the convenience of working at home?
Want to Debias Hiring? Change What Hiring Managers Focus On
Research on the “decoy effect” reveals one way bias sneaks into hiring decisions. It also suggests a solution.
Racism in Customer Service
To date, researchers have primarily focused on discrimination as a binary outcome: It happened or it did not. But customer service is complex and nuanced.
How to Identify Talent: Five Lessons from the NFL Draft
If there is one consistent yet underappreciated principle for making good hires, it’s that process beats technology.