Loading the mail truck before the day begins, dealing with aggressive dogs and bad weather, and keeping a neighborhood connected by showing up every day with John Ayala, a retired mail carrier in Los Angeles. How did a golf club help him deliver packages? And what does a mail carrier learn about us from our mail?
About What It’s Like to Be…
In each episode of What It’s Like to Be…, bestselling author Dan Heath speaks with someone about what it’s like to walk in their (work) shoes. Behavioral Scientist serves as a distribution partner with episodes released every other week. Learn more about the podcast’s mission of “slow curiosity” here, and head here to get Dan’s reflections on how the mission is going after a year of conversations.
The “Mail Carrier” episode of What It’s Like To Be… featured John Ayala. It was produced and edited by Matt Purdy. Copyright © 2026 by Dan Heath. All rights reserved.
