Loading the mail truck before the day begins, dealing with aggressive dogs and bad weather, and keeping a neighborhood connected by showing up every day with John Ayala, a retired mail carrier in Los Angeles.
Digging line to redirect the country’s fiercest wildland fires, sleeping in the dirt after a 16-hour day, and turning physical endurance into a public service with Ben Strahan, a hotshot crew superintendent in California.
Pitching airline executives during route-planning speed dates, opening a $1.7 billion new terminal, and making space for emotional airport reunions with Christina Cassotis, CEO of Pittsburgh International Airport.
Designing runways for hot air and heavy planes, inspecting pavement cracks with measuring wheels, and protecting vicious little owls from construction crews with Eileen Vélez-Vega, a civil aviation engineer in Puerto Rico.
Sequencing departures like a moving puzzle, scrambling when a jet takes off without clearance, and catching what radar misses with a glance out the window with Michael Rejent, an air traffic controller.
Hugging a mother through an anxiety attack, bidding for the best routes, and absorbing strangers’ confessions at 35,000 feet with Linda Beall, a flight attendant.
Shooting cat-three landings in the fog, using the “voice of God” on unruly passengers, and declaring Mayday after an engine fire with Paul Drusch, a commercial airline pilot.
Untangling who gets to speak for a dying patient, weighing a treatment’s benefits against its burdens, and searching for clarity in the grayest corners of healthcare with Esther Berkowitz, a clinical ethicist.
Grinding through 16-hour shifts, standing behind inmates (never in front), and trying to stay human in an inhuman environment with Bill Farrell, a correctional officer in Massachusetts.
Does erring toward leniency for first-time criminals amount to wisdom or wishful thinking?
