Racism in Customer Service
To date, researchers have primarily focused on discrimination as a binary outcome: It happened or it did not. But customer service is complex and nuanced.
Business
How to Identify Talent: Five Lessons from the NFL Draft
If there is one consistent yet underappreciated principle for making good hires, it’s that process beats technology.
Hourly Employees Need Reliable Schedules: Can Behavioral Science Help Companies Deliver?
A quick look into the lives of hourly workers (almost 60 percent of the workforce) reveals that there is also a lot of financial unhappiness buried in people’s work schedule.
What the “Bias of Crowds” Phenomenon Means for Corporate Diversity Efforts
Despite widespread recognition that diversity in the workplace yields tangible benefits, the long-promised diversity revolution has stalled.
Why Five and Not Eight? How Round Number Bias Can Reduce Your Nest Egg
Our tendency to prefer round numbers has been observed in stock prices, tips in restaurants, and how much gas we put in our cars. Why are we drawn to round numbers?
Ask a Behavioral Scientist: Nir Eyal on how the “Regret Test” Makes for Good Ethics and Good Business
Tech makers should abandon Google’s vague motto, “Don’t be evil”—it’s too vague.