Grinding through 16-hour shifts, standing behind inmates (never in front), and trying to stay human in an inhuman environment with Bill Farrell, a correctional officer in Massachusetts. What happens when an officer gets “frozen”? And why does the sound of scuffling sneakers stop him in his tracks?
About What It’s Like to Be…
In each episode of What It’s Like to Be…, bestselling author Dan Heath speaks with someone about what it’s like to walk in their (work) shoes. Behavioral Scientist serves as a distribution partner with episodes released every other week. Learn more about the podcast’s mission of “slow curiosity” here, and head here to get Dan’s reflections on how the mission is going after a year of conversations.
The “Correctional Officer” episode of What It’s Like To Be… featured Bill Farrell. It was produced and edited by Matt Purdy. Copyright © 2026 by Dan Heath. All rights reserved.
