Why Simplicity Can Be Strength in a Complex World
As intuitive as it seems, a complicated approach to behavioral design may not be the best response to complexity.
Michael Hallsworth is chief behavioral scientist at the Behavioural Insights Team (BIT). For 20 years, he has worked as both an official and an advisor to various governments, and has been a leading figure in applying behavioral science to address practical problems. He earned Ph.D. in behavioral economics from Imperial College London and is currently distinguished lecturer at the University of Pennsylvania. He is the author of Behavioral Insights (with Elspeth Kirkman), and his new book, The Hypocrisy Trap, is out in 2025.
As intuitive as it seems, a complicated approach to behavioral design may not be the best response to complexity.
Writing reports and setting goals is the easy part. Turning those goals into practice is much tougher; as behavioral scientists know, there is often a gap between intention and action.
There’s much to be gained by broadening out from designing choice architecture with little input from those who use it. But we need to change the way we talk about the options.
If behavioral science is baked into the core structures of the organization, then it will continue to produce benefits, regardless of the leadership’s decorative preferences.
The term “irrationality” may encourage overconfidence that prevents behavioral scientists from looking more deeply into what’s driving behavior.
A recent pair of articles offer wildly different verdicts on nudges, and show how we urgently need a new kind of debate.
The behavioral insights approach to design has often been top-down. A priority moving forward should be to incorporate more reflexive, dynamic, and nuanced forms of behavioral change. One promising way of doing so is to adapt principles from human centered design.
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How can behavioral science help us take advantage of one of the most effective measures to prevent the spread of viruses?
Fairy tales exemplify behavioral science in action (even if it’s unintentional), illustrating the power stories have to influence our thoughts and behavior.